HPM Global Services
PRIVACY POLICY

Last Updated: October 8, 2024

This Privacy Policy (“Policy” or “Privacy Policy”) explains how HPM Global Services (“we,” “our,” or “us”) collects, uses, and protects personal information based on your interactions with us online and offline, including our digital platforms and the services we offer (collectively, the “Services”). This Policy applies to our collection and use of personal information and describes the rights you may have with respect to your personal information under various U.S. state laws. By using our Services, you agree to the terms of this Policy.

Information We Collect

We collect the following categories of personal information:

• Personal Identifiers: Name, email address, address of the property for which service is requested or provided, your home or billing address, telephone numbers, and IP address.
• Commercial and Financial Information: Records of products or services ordered or considered, payment information, and data related to the engagement of our painting, flooring installation, and other home improvement services.
• Internet or Other Electronic Activity Information: Device and browser type, browsing and search history on our Sites, and information regarding your interaction with our services and advertisements.
• Audio Information: Recordings of customer service calls for quality assurance purposes.

Purposes for Collection of Personal Information

We use the collected information for the following purposes:

• Provide Services: To provide you with the information you request and our painting, flooring installation, and other related services.
• Communication: To contact you regarding your request and keep you informed about the status of our services.
• Customer Support: To offer assistance and resolve any concerns you may have regarding our services.
• Service Improvement: To enhance customer experience and service quality through feedback collection.

Retention of Personal Information

We retain the personal information we collect for as long as necessary to provide our Services and to comply with legal obligations.

How We Keep Your Personal Information Secure

We implement appropriate security measures to protect the personal information we collect. However, no security system is perfect, and we strive to maintain the integrity and confidentiality of your information.

Disclosure of Personal Information

We may disclose your personal information when necessary to comply with the law, respond to legal requests, or protect our rights and those of others.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Sites. These technologies help us understand how you interact with our Services and provide you with personalized content.

U.S. Data Privacy Rights

Residents of certain states have specific rights regarding their personal information. To exercise your rights, please contact us at sales@hpmglobalservices.com or call 1-888-853-4022.

Changes to This Policy

We will review and update this Policy from time to time. If changes are made, we will reflect the date of the modification at the top of this Policy.

Contact

If you have any questions or concerns about this Privacy Policy, please feel free to contact us at sales@hpmglobalservices.com or call 1-888-853-4022.